|Assembly Actions - Lowercase
Senate Actions - UPPERCASE
|Jan 03, 2018||referred to energy and telecommunications|
|May 22, 2017||print number 6282a|
|May 22, 2017||amend (t) and recommit to energy and telecommunications|
|May 11, 2017||referred to energy and telecommunications|
senate Bill S6282A
Archive: Last Bill Status - In Senate Committee Energy And Telecommunications Committee
- In Committee
- On Floor Calendar
- Passed Senate
- Passed Assembly
- Delivered to Governor
- Signed/Vetoed by Governor
S6282 - Details
S6282 - Sponsor Memo
BILL NUMBER: S6282 TITLE OF BILL : An act to amend the public service law and the general business law, in relation to call centers PURPOSE : This bill relates to certain companies that operate and maintain call centers. SUMMARY OF SPECIFIC PROVISIONS : Section 1 amends the Public Service Law by adding a new subdivision 16. Section 2 amends the General Business Law by adding a new section 399-yyy. Section 3 sets forth the effective date. JUSTIFICATION : Call centers are a major economic force in the United States, employing about 4 million people, or 3 percent of the U.S. workforce.
S6282 - Bill Text download pdf
S T A T E O F N E W Y O R K ________________________________________________________________________ 6282 2017-2018 Regular Sessions I N S E N A T E May 11, 2017 ___________ Introduced by Sen. BOYLE -- read twice and ordered printed, and when printed to be committed to the Committee on Energy and Telecommuni- cations AN ACT to amend the public service law and the general business law, in relation to call centers THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM- BLY, DO ENACT AS FOLLOWS: Section 1. Section 65 of the public service law is amended by adding a new subdivision 16 to read as follows: 16. (A) EVERY TELECOMMUNICATION SERVICE PROVIDER AND THEIR SUBSID- IARIES FURNISHING TRADITIONAL LANDLINE TELEPHONE SERVICE, FIBER OPTIC SERVICE, VOICE OVER INTERNET PROTOCOL (VOIP), DATA CIRCUITS, CABLE OR INTERNET SERVICES SHALL PROVIDE CALL CENTER SERVICE ASSISTANCE INCLUD- ING, BUT NOT LIMITED TO OPERATOR SERVICES, DIRECTORY ASSISTANCE BUREAUS AND CALL COMPLETION SERVICES FOR THE FOLLOWING: (1) EXPLAINING COMPANY RATES, REGULATIONS, POLICIES, PROCEDURES, EQUIPMENT, CUSTOMER SERVICE OPTIONS AND COMMON PRACTICES; (2) DETERMINING CUSTOMER FINANCIAL RESPON- SIBILITY, REQUIRED DEPOSITS, BILLING RATES, OR HANDLING PAYMENT AND OTHER CREDIT ARRANGEMENTS SUCH AS OBTAINING DEPOSITS, FINANCIAL STATE- MENTS AND PAYMENT PLANS; (3) TAKING REQUESTS FOR NEW OR ADDITIONAL SERVICES, INCLUDING, BUT NOT LIMITED TO, EMERGENCY SERVICE, COMPLETING ASSISTANCE WITH DIALING, USING CALLING CARDS, CONNECTING COLLECT CALLS, BUSY LINE VERIFICATION OR RELAY CENTERS FOR THE HEARING IMPAIRED, PROVIDING REQUESTED LOCAL AND NATIONAL TELEPHONE NUMBERS, REVERSE NUMBER SEARCHES AND TAKING REQUESTS FOR AND COMPLETING THE PUBLISHING AND NON- PUBLISHING OF A TELEPHONE NUMBER, AND PROVIDING ASSISTANCE TO PAYPHONE CUSTOMERS; AND (4) PREPARING INSTALLATION AND REPAIR SERVICE ORDERS AND OBTAINING ACCESS TO SUBSCRIBER'S PREMISES. (B) NO TELECOMMUNICATION SERVICE PROVIDER AND THEIR SUBSIDIARIES SHALL CLOSE A CALL CENTER OR OTHER FACILITY PROVIDING THE CUSTOMER ASSISTANCE SET FORTH IN PARAGRAPH (A) OF THIS SUBDIVISION OR RELOCATE SUCH CUSTOMER EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets [ ] is old law to be omitted.
S6282A (ACTIVE) - Details
S6282A (ACTIVE) - Sponsor Memo
BILL NUMBER: S6282A Revised 5/23/18 SPONSOR: BOYLE TITLE OF BILL: An act to amend the labor law, in relation to enacting the "save New York call center jobs act" PURPOSE: The purpose of this bill is to improve customer service by establishing requirements for telecommunication corporations that provide call center service assistance. SUMMARY OF SPECIFIC PROVISIONS: Section one provided short title for this legislation. Section two amends the labor law by adding new article 21. Section three sets forth the effective date. JUSTIFICATION:
S6282A (ACTIVE) - Bill Text download pdf
S T A T E O F N E W Y O R K ________________________________________________________________________ 6282--A 2017-2018 Regular Sessions I N S E N A T E May 11, 2017 ___________ Introduced by Sens. BOYLE, BAILEY, BROOKS, KENNEDY, PARKER -- read twice and ordered printed, and when printed to be committed to the Committee on Energy and Telecommunications -- committee discharged, bill amended, ordered reprinted as amended and recommitted to said commit- tee AN ACT to amend the labor law, in relation to enacting the "save New York call center jobs act" THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM- BLY, DO ENACT AS FOLLOWS: Section 1. Short title. This act shall be known and may be cited as the "save New York call center jobs act". § 2. The labor law is amended by adding a new article 21 to read as follows: ARTICLE 21 SAVE NEW YORK CALL CENTER JOBS ACT SECTION 770. DEFINITIONS. 771. LIST OF RELOCATED CALL CENTERS. 772. GRANTS, GUARANTEED LOANS AND TAX BENEFITS. 773. PROCUREMENT CONTRACTS. 774. STATE BENEFITS FOR WORKERS. 775. NO PRIVATE RIGHT OF ACTION. § 770. DEFINITIONS. AS USED IN THIS ARTICLE: 1. THE TERM "CALL CENTER" MEANS A FACILITY OR OTHER OPERATION WHEREBY EMPLOYEES RECEIVE PHONE CALLS OR OTHER ELECTRONIC COMMUNICATION FOR THE PURPOSE OF PROVIDING CUSTOMER ASSISTANCE OR OTHER SERVICE. 2. (A) THE TERM "EMPLOYER" MEANS ANY BUSINESS ENTITY THAT EMPLOYS FIFTY OR MORE EMPLOYEES, EXCLUDING PART-TIME EMPLOYEES; OR FIFTY OR MORE EMPLOYEES THAT IN THE AGGREGATE WORK AT LEAST FIFTEEN HUNDRED HOURS PER WEEK, EXCLUDING OVERTIME HOURS, FOR THE PURPOSE OF STAFFING A CALL CENTER. EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets [ ] is old law to be omitted. LBD11210-03-7
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