assembly Bill A7144C

2013-2014 Legislative Session

Requires certain companies to operate and maintain call centers

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Archive: Last Bill Status - On Floor Calendar


  • Introduced
  • In Committee
  • On Floor Calendar
    • Passed Senate
    • Passed Assembly
  • Delivered to Governor
  • Signed/Vetoed by Governor

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Actions

view actions (16)
Assembly Actions - Lowercase
Senate Actions - UPPERCASE
Mar 03, 2014 amended on third reading 7144c
Jan 08, 2014 ordered to third reading cal.341
returned to assembly
died in senate
Jun 21, 2013 referred to rules
delivered to senate
passed assembly
Jun 20, 2013 ordered to third reading rules cal.639
rules report cal.639
reported
reported referred to rules
Jun 17, 2013 print number 7144b
Jun 17, 2013 amend and recommit to ways and means
Jun 16, 2013 print number 7144a
Jun 16, 2013 amend (t) and recommit to ways and means
May 02, 2013 referred to ways and means

Co-Sponsors

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Multi-Sponsors

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A7144 - Details

See Senate Version of this Bill:
S4434
Law Section:
Public Service Law
Laws Affected:
Amd §65, Pub Serv L; add §399-yyy, Gen Bus L
Versions Introduced in Other Legislative Sessions:
2015-2016: A668, S3635
2017-2018: A4350, A7615, S5812, S6282
2019-2020: A567

A7144 - Summary

Requires certain companies to operate and maintain call centers; prevents closure without notice and a hearing before the public service commission.

A7144 - Bill Text download pdf

                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                  7144

                       2013-2014 Regular Sessions

                          I N  A S S E M B L Y

                               May 2, 2013
                               ___________

Introduced  by  M.  of  A.  ROSENTHAL  --  read once and referred to the
  Committee on Ways and Means

AN ACT to amend the tax law, in relation to creating a telecommunication
  industry jobs tax credit; to amend the labor law, in relation  to  the
  New York call center jobs act; and to amend the public service law, in
  relation to utility service call centers

  THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section 1. The tax law is amended by adding a new section 39  to  read
as follows:
  S  39.  TELECOMMUNICATION  INDUSTRY  JOBS TAX CREDIT. (A) ALLOWANCE OF
CREDIT. AN ELIGIBLE TAXPAYER  SHALL  BE  ALLOWED  A  CREDIT,  OF  TWENTY
PERCENT  OF THE QUALIFIED WAGES.  THE TAXPAYER MAY CLAIM THIS CREDIT FOR
EACH NEW EMPLOYEE FOR A PERIOD OF THREE CONSECUTIVE YEARS OF EMPLOYMENT.
  (B) DEFINITIONS. (1) "ELIGIBLE TAXPAYER" MEANS EVERY TELECOMMUNICATION
AND CABLE CORPORATION, THEIR SUBSIDIARIES OR THEIR INDEPENDENT  CONTRAC-
TORS  WHICH  FURNISH TRADITIONAL LANDLINE TELEPHONE SERVICE, FIBER OPTIC
SERVICE,  VOICE  OVER  INTERNET  PROTOCOL  (VOIP),  CABLE  OR   INTERNET
SERVICES,  THAT IS AN "EMPLOYER" AS DEFINED IN PARAGRAPH (A) OF SUBDIVI-
SION TWO OF SECTION SEVEN HUNDRED SEVENTY OF THE LABOR LAW.
  (2) "CALL CENTER" SHALL MEAN A FACILITY  OR  OTHER  OPERATION  WHEREBY
EMPLOYEES  RECEIVE TELEPHONE CALLS OR OTHER ELECTRONIC COMMUNICATION FOR
THE PURPOSE OF PROVIDING CUSTOMER ASSISTANCE OR  OTHER  SERVICES  DESIG-
NATED IN PARAGRAPH THREE OF THIS SUBDIVISION.
  (3)  "CALL  CENTER  JOB" SHALL MEAN THE CREATION OF OR RELOCATION OF A
NEW CALL CENTER SERVICE ASSISTANCE JOB IN THIS STATE INCLUDING, BUT  NOT
LIMITED  TO  OPERATOR  SERVICES,  REPAIR  SERVICES, DIRECTORY ASSISTANCE
BUREAUS,  RESIDENTIAL  AND  BUSINESS  CUSTOMER  ASSISTANCE,   AND   CALL
COMPLETION SERVICES FOR THE FOLLOWING TASKS:
  (A)  EXPLAINING  COMPANY  RATES,  REGULATIONS,  POLICIES,  PROCEDURES,
EQUIPMENT, CUSTOMER SERVICE OPTIONS AND COMMON PRACTICES;

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD09123-05-3

Co-Sponsors

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Multi-Sponsors

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A7144A - Details

See Senate Version of this Bill:
S4434
Law Section:
Public Service Law
Laws Affected:
Amd §65, Pub Serv L; add §399-yyy, Gen Bus L
Versions Introduced in Other Legislative Sessions:
2015-2016: A668, S3635
2017-2018: A4350, A7615, S5812, S6282
2019-2020: A567

A7144A - Summary

Requires certain companies to operate and maintain call centers; prevents closure without notice and a hearing before the public service commission.

A7144A - Bill Text download pdf

                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                 7144--A

                       2013-2014 Regular Sessions

                          I N  A S S E M B L Y

                               May 2, 2013
                               ___________

Introduced  by  M.  of  A.  ROSENTHAL,  COLTON, CAHILL, STIRPE, SKOUFIS,
  CUSICK, SCARBOROUGH, MAISEL, MOSLEY, HENNESSEY, JAFFEE, KIM,  SCHIMEL,
  BENEDETTO,  GOTTFRIED,  LAVINE,  THIELE, ABINANTI, ENGLEBRIGHT, RAMOS,
  OTIS, ROBERTS, ROZIC, SANTABARBARA,  STECK,  GIBSON,  DINOWITZ,  RYAN,
  JACOBS,  MAYER,  LUPARDO,  GUNTHER,  KELLNER,  BARRETT,  MOYA, WEPRIN,
  RUSSELL, SIMOTAS,  BROOK-KRASNY,  LIFTON,  BRONSON,  GALEF,  BRINDISI,
  HOOPER  -- Multi-Sponsored by -- M. of A. ARROYO, CLARK, COOK, CRESPO,
  GARBARINO, GLICK, JOHNS, LENTOL, LUPINACCI, MARKEY, McDONALD, MILLMAN,
  NOLAN, PAULIN, PERRY, RIVERA, ROBINSON, RODRIGUEZ, SEPULVEDA,  SKARTA-
  DOS,  SOLAGES,  SWEENEY,  WEISENBERG  -- read once and referred to the
  Committee on Ways and Means --  committee  discharged,  bill  amended,
  ordered reprinted as amended and recommitted to said committee

AN  ACT to amend the public service law and the general business law, in
  relation to call centers

  THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section 1. Section 65 of the public service law is amended by adding a
new subdivision 16 to read as follows:
  16.  (A)  EVERY  TELECOMMUNICATION  CORPORATION AND THEIR SUBSIDIARIES
FURNISHING TRADITIONAL LANDLINE TELEPHONE SERVICE, FIBER OPTIC  SERVICE,
VOICE  OVER  INTERNET  PROTOCOL (VOIP), CABLE OR INTERNET SERVICES SHALL
PROVIDE CALL CENTER SERVICE ASSISTANCE INCLUDING,  BUT  NOT  LIMITED  TO
OPERATOR  SERVICES,  DIRECTORY  ASSISTANCE  BUREAUS  AND CALL COMPLETION
SERVICES FOR THE FOLLOWING:
  (1)  EXPLAINING  COMPANY  RATES,  REGULATIONS,  POLICIES,  PROCEDURES,
EQUIPMENT, CUSTOMER SERVICE OPTIONS AND COMMON PRACTICES;
  (2)  DETERMINING CUSTOMER FINANCIAL RESPONSIBILITY, REQUIRED DEPOSITS,
BILLING RATES, OR HANDLING PAYMENT AND OTHER CREDIT ARRANGEMENTS SUCH AS
OBTAINING DEPOSITS, FINANCIAL STATEMENTS AND PAYMENT PLANS;
  (3) TAKING REQUESTS FOR NEW OR ADDITIONAL SERVICES, INCLUDING, BUT NOT
LIMITED TO, EMERGENCY SERVICE, COMPLETING ASSISTANCE WITH DIALING, USING

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD09123-07-3

Co-Sponsors

view additional co-sponsors

Multi-Sponsors

view additional multi-sponsors

A7144B - Details

See Senate Version of this Bill:
S4434
Law Section:
Public Service Law
Laws Affected:
Amd §65, Pub Serv L; add §399-yyy, Gen Bus L
Versions Introduced in Other Legislative Sessions:
2015-2016: A668, S3635
2017-2018: A4350, A7615, S5812, S6282
2019-2020: A567

A7144B - Summary

Requires certain companies to operate and maintain call centers; prevents closure without notice and a hearing before the public service commission.

A7144B - Bill Text download pdf

                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                 7144--B

                       2013-2014 Regular Sessions

                          I N  A S S E M B L Y

                               May 2, 2013
                               ___________

Introduced  by  M.  of  A.  ROSENTHAL,  COLTON, CAHILL, STIRPE, SKOUFIS,
  CUSICK, SCARBOROUGH, MAISEL, MOSLEY, HENNESSEY, JAFFEE, KIM,  SCHIMEL,
  BENEDETTO,  GOTTFRIED,  LAVINE,  THIELE, ABINANTI, ENGLEBRIGHT, RAMOS,
  OTIS, ROBERTS, ROZIC, SANTABARBARA,  STECK,  GIBSON,  DINOWITZ,  RYAN,
  JACOBS,  MAYER,  LUPARDO,  GUNTHER,  KELLNER,  BARRETT,  MOYA, WEPRIN,
  RUSSELL, SIMOTAS,  BROOK-KRASNY,  LIFTON,  BRONSON,  GALEF,  BRINDISI,
  HOOPER,  BUCHWALD  --  Multi-Sponsored  by  -- M. of A. ARROYO, CLARK,
  COOK, CRESPO, GARBARINO,  GLICK,  JOHNS,  LENTOL,  LUPINACCI,  MARKEY,
  McDONALD,  MILLMAN, NOLAN, PAULIN, PERRY, RIVERA, ROBINSON, RODRIGUEZ,
  SEPULVEDA, SKARTADOS, SOLAGES, SWEENEY, WEISENBERG --  read  once  and
  referred  to  the Committee on Ways and Means -- committee discharged,
  bill amended, ordered reprinted as amended  and  recommitted  to  said
  committee  --  again  reported  from  said  committee with amendments,
  ordered reprinted as amended and recommitted to said committee

AN ACT to amend the public service law and the general business law,  in
  relation to call centers

  THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section 1. Section 65 of the public service law is amended by adding a
new subdivision 16 to read as follows:
  16. (A) EVERY TELECOMMUNICATION COMPANY CERTIFIED  BY  THE  COMMISSION
AND  THEIR SUBSIDIARIES PROVIDING CALL CENTER SERVICE ASSISTANCE INCLUD-
ING, BUT NOT LIMITED TO OPERATOR SERVICES, DIRECTORY ASSISTANCE  BUREAUS
AND CALL COMPLETION SERVICES FOR THE FOLLOWING:
  (1)  EXPLAINING  COMPANY  RATES,  REGULATIONS,  POLICIES,  PROCEDURES,
EQUIPMENT, CUSTOMER SERVICE OPTIONS AND COMMON PRACTICES;
  (2) DETERMINING CUSTOMER FINANCIAL RESPONSIBILITY, REQUIRED  DEPOSITS,
BILLING RATES, OR HANDLING PAYMENT AND OTHER CREDIT ARRANGEMENTS SUCH AS
OBTAINING DEPOSITS, FINANCIAL STATEMENTS AND PAYMENT PLANS;
  (3) TAKING REQUESTS FOR NEW OR ADDITIONAL SERVICES, INCLUDING, BUT NOT
LIMITED TO, EMERGENCY SERVICE, COMPLETING ASSISTANCE WITH DIALING, USING

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD09123-10-3

Co-Sponsors

view additional co-sponsors

Multi-Sponsors

view additional multi-sponsors

A7144C (ACTIVE) - Details

See Senate Version of this Bill:
S4434
Law Section:
Public Service Law
Laws Affected:
Amd §65, Pub Serv L; add §399-yyy, Gen Bus L
Versions Introduced in Other Legislative Sessions:
2015-2016: A668, S3635
2017-2018: A4350, A7615, S5812, S6282
2019-2020: A567

A7144C (ACTIVE) - Summary

Requires certain companies to operate and maintain call centers; prevents closure without notice and a hearing before the public service commission.

A7144C (ACTIVE) - Bill Text download pdf

                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                 7144--C
                                                        Cal. No. 341

                       2013-2014 Regular Sessions

                          I N  A S S E M B L Y

                               May 2, 2013
                               ___________

Introduced by M. of A. ROSENTHAL, COLTON, CAHILL, SKOUFIS, CUSICK, SCAR-
  BOROUGH,  MOSLEY,  HENNESSEY,  JAFFEE,  KIM, SCHIMEL, BENEDETTO, GOTT-
  FRIED, LAVINE, THIELE, ABINANTI, ENGLEBRIGHT,  RAMOS,  OTIS,  ROBERTS,
  ROZIC,  SANTABARBARA,  STECK,  DINOWITZ, RYAN, JACOBS, MAYER, LUPARDO,
  GUNTHER, KELLNER, BARRETT, MOYA, WEPRIN, RUSSELL, SIMOTAS, BROOK-KRAS-
  NY, LIFTON, BRONSON, GALEF, BRINDISI, HOOPER, BUCHWALD, TITONE,  MILL-
  ER,  ZEBROWSKI, RAIA -- Multi-Sponsored by -- M. of A. ABBATE, ARROYO,
  CLARK, COOK, CRESPO, GARBARINO, GLICK, HEVESI, JOHNS, LENTOL, LUPINAC-
  CI, MARKEY, McDONALD, McKEVITT, MILLMAN, NOLAN, PAULIN, PERRY, RIVERA,
  ROBINSON, RODRIGUEZ, SEPULVEDA, SKARTADOS, SOLAGES,  SWEENEY,  WEISEN-
  BERG  --  read once and referred to the Committee on Ways and Means --
  committee discharged, bill amended, ordered reprinted as  amended  and
  recommitted  to  said  committee -- again reported from said committee
  with amendments, ordered reprinted as amended and recommitted to  said
  committee  --  advanced  to  a  third  reading,  amended  and  ordered
  reprinted, retaining its place on the order of third reading

AN ACT to amend the public service law and the general business law,  in
  relation to call centers

  THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section 1. Section 65 of the public service law is amended by adding a
new subdivision 16 to read as follows:
  16. (A) EVERY TELECOMMUNICATION SERVICE  PROVIDER  AND  THEIR  SUBSID-
IARIES  FURNISHING  TRADITIONAL  LANDLINE TELEPHONE SERVICE, FIBER OPTIC
SERVICE, VOICE OVER INTERNET PROTOCOL (VOIP), DATA  CIRCUITS,  CABLE  OR
INTERNET  SERVICES  SHALL PROVIDE CALL CENTER SERVICE ASSISTANCE INCLUD-
ING, BUT NOT LIMITED TO OPERATOR SERVICES, DIRECTORY ASSISTANCE  BUREAUS
AND  CALL COMPLETION SERVICES FOR THE FOLLOWING:  (1) EXPLAINING COMPANY
RATES, REGULATIONS, POLICIES, PROCEDURES,  EQUIPMENT,  CUSTOMER  SERVICE
OPTIONS AND COMMON PRACTICES; (2) DETERMINING CUSTOMER FINANCIAL RESPON-
SIBILITY,  REQUIRED  DEPOSITS,  BILLING  RATES,  OR HANDLING PAYMENT AND

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.

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