assembly Bill A7615A

2017-2018 Legislative Session

Relates to enacting the "save New York call center jobs act"

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Archive: Last Bill Status - Passed Assembly


  • Introduced
  • In Committee
  • On Floor Calendar
    • Passed Senate
    • Passed Assembly
  • Delivered to Governor
  • Signed/Vetoed by Governor

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Actions

view actions (16)
Assembly Actions - Lowercase
Senate Actions - UPPERCASE
May 30, 2018 referred to energy and telecommunications
delivered to senate
passed assembly
Jan 03, 2018 ordered to third reading cal.535
returned to assembly
died in senate
Jun 21, 2017 referred to rules
delivered to senate
passed assembly
Jun 20, 2017 ordered to third reading rules cal.550
rules report cal.550
reported
Jun 19, 2017 reported referred to rules
May 24, 2017 print number 7615a
May 24, 2017 amend (t) and recommit to ways and means
May 04, 2017 referred to ways and means

A7615 - Details

See Senate Version of this Bill:
S6282
Current Committee:
Senate Energy And Telecommunications
Law Section:
Labor Law
Laws Affected:
Add Art 21 §§770 - 775, Lab L
Versions Introduced in Other Legislative Sessions:
2013-2014: A7144, S4434
2015-2016: A668, S3635
2019-2020: A567

A7615 - Summary

Enacts the "save New York call center jobs act"; requires prior notice of relocation of call center jobs from New York to a foreign country; directs the commissioner of labor to maintain a list of employers who move call center jobs; prohibits loans or grants.

A7615 - Bill Text download pdf


                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                  7615

                       2017-2018 Regular Sessions

                          I N  A S S E M B L Y

                               May 4, 2017
                               ___________

Introduced  by  M.  of  A.  ROSENTHAL  --  read once and referred to the
  Committee on Ways and Means

AN ACT to amend the public service law and the general business law,  in
  relation to call centers

  THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section 1. Section 65 of the public service law is amended by adding a
new subdivision 16 to read as follows:
  16. (A) EVERY TELECOMMUNICATION SERVICE  PROVIDER  AND  THEIR  SUBSID-
IARIES  FURNISHING  TRADITIONAL  LANDLINE TELEPHONE SERVICE, FIBER OPTIC
SERVICE, VOICE OVER INTERNET PROTOCOL (VOIP), DATA  CIRCUITS,  CABLE  OR
INTERNET  SERVICES  SHALL PROVIDE CALL CENTER SERVICE ASSISTANCE INCLUD-
ING, BUT NOT LIMITED TO OPERATOR SERVICES, DIRECTORY ASSISTANCE  BUREAUS
AND  CALL COMPLETION SERVICES FOR THE FOLLOWING:  (1) EXPLAINING COMPANY
RATES, REGULATIONS, POLICIES, PROCEDURES,  EQUIPMENT,  CUSTOMER  SERVICE
OPTIONS AND COMMON PRACTICES; (2) DETERMINING CUSTOMER FINANCIAL RESPON-
SIBILITY,  REQUIRED  DEPOSITS,  BILLING  RATES,  OR HANDLING PAYMENT AND
OTHER CREDIT ARRANGEMENTS SUCH AS OBTAINING DEPOSITS,  FINANCIAL  STATE-
MENTS  AND  PAYMENT  PLANS;  (3)  TAKING  REQUESTS FOR NEW OR ADDITIONAL
SERVICES, INCLUDING, BUT NOT LIMITED TO, EMERGENCY  SERVICE,  COMPLETING
ASSISTANCE  WITH DIALING, USING CALLING CARDS, CONNECTING COLLECT CALLS,
BUSY LINE VERIFICATION  OR  RELAY  CENTERS  FOR  THE  HEARING  IMPAIRED,
PROVIDING REQUESTED LOCAL AND NATIONAL TELEPHONE NUMBERS, REVERSE NUMBER
SEARCHES  AND TAKING REQUESTS FOR AND COMPLETING THE PUBLISHING AND NON-
PUBLISHING OF A TELEPHONE NUMBER, AND PROVIDING ASSISTANCE  TO  PAYPHONE
CUSTOMERS;  AND (4) PREPARING INSTALLATION AND REPAIR SERVICE ORDERS AND
OBTAINING ACCESS TO SUBSCRIBER'S PREMISES.
  (B) NO TELECOMMUNICATION SERVICE PROVIDER AND THEIR SUBSIDIARIES SHALL
CLOSE A CALL CENTER OR OTHER FACILITY PROVIDING THE CUSTOMER  ASSISTANCE
SET FORTH IN PARAGRAPH (A) OF THIS SUBDIVISION OR RELOCATE SUCH CUSTOMER
ASSISTANCE  TO  ANOTHER  AREA  OF  NEW YORK STATE OR OUTSIDE OF NEW YORK

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.

Co-Sponsors

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Multi-Sponsors

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A7615A (ACTIVE) - Details

See Senate Version of this Bill:
S6282
Current Committee:
Senate Energy And Telecommunications
Law Section:
Labor Law
Laws Affected:
Add Art 21 §§770 - 775, Lab L
Versions Introduced in Other Legislative Sessions:
2013-2014: A7144, S4434
2015-2016: A668, S3635
2019-2020: A567

A7615A (ACTIVE) - Summary

Enacts the "save New York call center jobs act"; requires prior notice of relocation of call center jobs from New York to a foreign country; directs the commissioner of labor to maintain a list of employers who move call center jobs; prohibits loans or grants.

A7615A (ACTIVE) - Bill Text download pdf


                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                 7615--A

                       2017-2018 Regular Sessions

                          I N  A S S E M B L Y

                               May 4, 2017
                               ___________

Introduced  by  M.  of  A.  ROSENTHAL  --  read once and referred to the
  Committee on Ways and Means --  committee  discharged,  bill  amended,
  ordered reprinted as amended and recommitted to said committee

AN  ACT  to  amend  the labor law, in relation to enacting the "save New
  York call center jobs act"

  THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section  1.  Short  title. This act shall be known and may be cited as
the "save New York call center jobs act".
  § 2. The labor law is amended by adding a new article 21  to  read  as
follows:
                               ARTICLE 21
                   SAVE NEW YORK CALL CENTER JOBS ACT
SECTION 770. DEFINITIONS.
        771. LIST OF RELOCATED CALL CENTERS.
        772. GRANTS, GUARANTEED LOANS AND TAX BENEFITS.
        773. PROCUREMENT CONTRACTS.
        774. STATE BENEFITS FOR WORKERS.
        775. NO PRIVATE RIGHT OF ACTION.
  § 770. DEFINITIONS. AS USED IN THIS ARTICLE:
  1.  THE TERM "CALL CENTER" MEANS A FACILITY OR OTHER OPERATION WHEREBY
EMPLOYEES RECEIVE PHONE CALLS OR OTHER ELECTRONIC COMMUNICATION FOR  THE
PURPOSE OF PROVIDING CUSTOMER ASSISTANCE OR OTHER SERVICE.
  2.  (A)  THE  TERM  "EMPLOYER"  MEANS ANY BUSINESS ENTITY THAT EMPLOYS
FIFTY OR MORE EMPLOYEES, EXCLUDING PART-TIME EMPLOYEES; OR FIFTY OR MORE
EMPLOYEES THAT IN THE AGGREGATE WORK AT LEAST FIFTEEN HUNDRED HOURS  PER
WEEK,  EXCLUDING  OVERTIME  HOURS,  FOR  THE  PURPOSE OF STAFFING A CALL
CENTER.
  (B) THE TERM "PART-TIME EMPLOYEE" MEANS AN EMPLOYEE  WHO  IS  EMPLOYED
FOR  AN  AVERAGE  OF  FEWER  THAN  TWENTY HOURS PER WEEK OR WHO HAS BEEN

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD11210-02-7

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