senate Bill S3635

2015-2016 Legislative Session

Requires certain companies to operate and maintain call centers

download bill text pdf

Sponsored By

Archive: Last Bill Status - In Senate Committee Energy And Telecommunications Committee


  • Introduced
  • In Committee
  • On Floor Calendar
    • Passed Senate
    • Passed Assembly
  • Delivered to Governor
  • Signed/Vetoed by Governor

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Actions

view actions (2)
Assembly Actions - Lowercase
Senate Actions - UPPERCASE
Jan 06, 2016 referred to energy and telecommunications
Feb 13, 2015 referred to energy and telecommunications

Co-Sponsors

S3635 (ACTIVE) - Details

See Assembly Version of this Bill:
A668
Current Committee:
Senate Energy And Telecommunications
Law Section:
Public Service Law
Laws Affected:
Amd §65, Pub Serv L; add §399-yyy, Gen Bus L
Versions Introduced in Other Legislative Sessions:
2013-2014: S4434, A7144
2017-2018: S5812, S6282, A4350, A7615
2019-2020: A567

S3635 (ACTIVE) - Summary

Requires certain companies to operate and maintain call centers; prevents closure without notice and a hearing before the public service commission.

S3635 (ACTIVE) - Sponsor Memo

S3635 (ACTIVE) - Bill Text download pdf

                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                  3635

                       2015-2016 Regular Sessions

                            I N  S E N A T E

                            February 13, 2015
                               ___________

Introduced  by  Sen.  GRIFFO -- read twice and ordered printed, and when
  printed to be committed to the Committee on  Energy  and  Telecommuni-
  cations

AN  ACT to amend the public service law and the general business law, in
  relation to call centers

  THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section 1. Section 65 of the public service law is amended by adding a
new subdivision 16 to read as follows:
  16.  (A)  EVERY  TELECOMMUNICATION  SERVICE PROVIDER AND THEIR SUBSID-
IARIES FURNISHING TRADITIONAL LANDLINE TELEPHONE  SERVICE,  FIBER  OPTIC
SERVICE,  VOICE  OVER  INTERNET PROTOCOL (VOIP), DATA CIRCUITS, CABLE OR
INTERNET SERVICES SHALL PROVIDE CALL CENTER SERVICE  ASSISTANCE  INCLUD-
ING,  BUT NOT LIMITED TO OPERATOR SERVICES, DIRECTORY ASSISTANCE BUREAUS
AND CALL COMPLETION SERVICES FOR THE FOLLOWING:  (1) EXPLAINING  COMPANY
RATES,  REGULATIONS,  POLICIES,  PROCEDURES, EQUIPMENT, CUSTOMER SERVICE
OPTIONS AND COMMON PRACTICES; (2) DETERMINING CUSTOMER FINANCIAL RESPON-
SIBILITY, REQUIRED DEPOSITS, BILLING  RATES,  OR  HANDLING  PAYMENT  AND
OTHER  CREDIT  ARRANGEMENTS SUCH AS OBTAINING DEPOSITS, FINANCIAL STATE-
MENTS AND PAYMENT PLANS; (3)  TAKING  REQUESTS  FOR  NEW  OR  ADDITIONAL
SERVICES,  INCLUDING,  BUT NOT LIMITED TO, EMERGENCY SERVICE, COMPLETING
ASSISTANCE WITH DIALING, USING CALLING CARDS, CONNECTING COLLECT  CALLS,
BUSY  LINE  VERIFICATION  OR  RELAY  CENTERS  FOR  THE HEARING IMPAIRED,
PROVIDING REQUESTED LOCAL AND NATIONAL TELEPHONE NUMBERS, REVERSE NUMBER
SEARCHES AND TAKING REQUESTS FOR AND COMPLETING THE PUBLISHING AND  NON-
PUBLISHING  OF  A TELEPHONE NUMBER, AND PROVIDING ASSISTANCE TO PAYPHONE
CUSTOMERS; AND (4) PREPARING INSTALLATION AND REPAIR SERVICE ORDERS  AND
OBTAINING ACCESS TO SUBSCRIBER'S PREMISES.
  (B) NO TELECOMMUNICATION SERVICE PROVIDER AND THEIR SUBSIDIARIES SHALL
CLOSE  A CALL CENTER OR OTHER FACILITY PROVIDING THE CUSTOMER ASSISTANCE
SET FORTH IN PARAGRAPH (A) OF THIS SUBDIVISION OR RELOCATE SUCH CUSTOMER

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD04140-01-5

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